Contact

Anything about an existing order

If you have already ordered — the parcel has not arrived, something is missing from it, the size is wrong, you want to send it back — that goes to our retail partner, not to us. They took the payment, they hold the record and they are the only ones who can act on it. Their order history page has a contact route attached to each order, and it is faster than anything we could do on your behalf.

That includes the two things owners write to us about most: a suit that arrived without the pull-cord shown in the photographs, and a children’s suit that arrived without the felt mask. Both are missing-item claims, and both are resolved at the point of sale.

Anything about the product itself

Questions about which cut to choose, which band on the height chart is yours, how opaque a color is, whether the fabric will take paint, or what a finish looks like in daylight — those are ours, and the answers to most of them are already on this site. The coverage page compares all twelve cuts at once, the size guide puts every chart together, and each product page carries what owners of that specific suit have reported.

If your question is not answered anywhere on the site, the question and answer sections on the listing itself are read and answered by people who own the suit, and that is currently the quickest route to an answer.